The Civil Service Commission (CSC) developed a feedback form to evaluate and improve public service delivery and professional standards within government institutions.
The form is structured to assess key areas of civil service operations, including:
Service delivery quality and efficiency.
Staff assistance and guidance.
Response times and timeliness.
Communication clarity and effectiveness.
Professional presentation and hygiene standards.
Suggestions for improvement.
The feedback form is designed to collect input from citizens regarding their experiences with civil service operations. The data gathered will be used to identify areas for improvement and implement necessary changes to enhance service quality and accountability.
This tool supports the CSC’s strategic objectives to improve public service delivery and ensure a more responsive, efficient, and customer-focused civil service system.
Scan the QR code below or visit this link.