Create a user-friendly online platform for citizens to interact with councils, share feedback, and participate in decision-making, fostering a more inclusive and responsive governance model. By developing a visually appealing and intuitive platform, offering features for online surveys, forums, and suggestion boxes, and promoting the platform through social media and community outreach, councils can encourage active citizen participation. Monitoring and responding to citizen feedback in a timely and transparent manner will demonstrate the council's commitment to public engagement and improve decision-making.