Noonu Natrally > Roadmaps > programs > Citizen Centric Governance (PC-002)

Service automation and Onegov integration

Automate routine tasks and streamline service delivery processes to improve efficiency and reduce errors. By identifying and automating repetitive tasks using workflow automation tools, councils can free up staff time for more strategic activities. Integrating Onegov with other council systems will create a unified platform for service delivery, ensuring seamless data flow and communication. Developing and implementing standardized service delivery procedures will improve consistency and quality, while measuring and tracking service performance metrics will enable councils to identify areas for improvement and optimize processes.

From:: September 2024
To:: October 2024

25%

Completed

Chronology

Identify and automate repetitive tasks using workflow automation tools

Analyze existing service delivery processes to identify tasks that can be automated. Implement workflow automation tools to streamline these tasks and reduce manual effort. Configure workflows to ensure consistency, efficiency, and compliance with established procedures.

Integrate Onegov with other council systems to create a unified platform for service delivery

Connect Onegov with the public engagement platform, meeting management system, and other relevant systems. Ensure seamless data flow and communication between different systems. Create a unified view of service delivery processes and performance metrics.

Develop and implement standardized service delivery procedures

Create clear and concise procedures for delivering various council services. Ensure that procedures are aligned with council policies and regulations. Make procedures accessible to council staff and citizens.

Measure and track service performance metrics

Establish key performance indicators (KPIs) to measure the effectiveness of service delivery. Collect and analyze data on service delivery times, customer satisfaction, and other relevant metrics. Use performance data to identify areas for improvement and optimize service delivery processes.