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Key Performance Indicators (KPIs)
To measure the effectiveness and efficiency, a set of key performance indicators (KPIs) will be established. These KPIs will track progress across various project components, including: Municipal Services Mobile Unit: The number of public works projects completed, response times to service requests, and customer satisfaction levels. Waste Management: Waste reduction rates, upcycling/recycling rates, landfill diversion rates, and community participation in waste management programs. Cargo Ferry Service: Cargo volume, on-time performance, customer satisfaction levels, and integration with other services. Pest Control Service: Reduction in pest infestations, number of complaints received, and customer satisfaction levels. Disaster Preparedness: Number of people trained in emergency response, timeliness of emergency response, reduction in damage caused by disasters, and community preparedness levels. By monitoring these KPIs, the project can assess its progress towards achieving its goals, identify areas for improvement, and demonstrate its impact on the community.