Noonu Naturally > Roadmaps > projects > Citizen Centric Governance (PC-002)

Administrative Process Automation

Streamline and automate administrative processes within the council by digitizing SOPs, workflows, and approvals. By identifying and documenting existing processes, creating digital versions of documents, developing and implementing digital approval workflows, training council staff, and monitoring performance, councils can improve efficiency, reduce errors, and enhance transparency. Ensuring data security and compliance will protect sensitive information and maintain the integrity of digital processes.
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Leading Team

Corporate Affairs Team

1

Identify and document existing SOPs, workflows, and approval processes

Conduct a thorough review of current practices to identify areas for improvement. Document existing SOPs, workflows, and approval processes in a clear and concise manner. Identify any inconsistencies or inefficiencies in the current processes.
2

Digitize SOPs and workflows

Create digital versions of all SOPs and workflows. Use a document management system to store and organize digital documents. Ensure that digital documents are easily accessible to council staff.
3

Develop and implement digital approval workflows

Create digital workflows for common approval processes, such as purchase orders, leave requests, and expense claims. Use electronic signatures to streamline the approval process and reduce paper-based transactions. Integrate digital approval workflows with the council's existing systems.
4

Train council staff on the use of digital tools

Provide training on the document management system and digital approval workflows. Ensure that staff are equipped with the necessary skills to use the tools effectively. Offer ongoing support and assistance to address any questions or issues.
5

Monitor and evaluate the effectiveness of digitalization

Track key performance indicators (KPIs) to measure the impact of digitalization on efficiency and productivity. Identify areas for improvement and make necessary adjustments to the digital processes. Continuously review and update digital workflows to adapt to changing needs and requirements.
6

Ensure data security and compliance

Implement robust security measures to protect sensitive data stored in digital systems. Adhere to relevant data privacy regulations and best practices. Regularly review and update security protocols to address evolving threats.

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Administrative Process Automation

Streamline and automate administrative processes within the council by digitizing SOPs, workflows, and approvals. By identifying and documenting existing processes, creating digital versions of documents, developing and implementing digital approval workflows, training council staff, and monitoring performance, councils can improve efficiency, reduce errors, and enhance transparency. Ensuring data security and compliance will protect sensitive information and maintain the integrity of digital processes.
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These Progress serves as all the updates: Administrative Process Automation related to action. Stay informed about the Council's progress in consolidating development plans.

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2024