Unified eFaas and OneGov System Setup for Authentication and Service Automation

Create clear and concise procedures for delivering various council services. Ensure that procedures are aligned with council policies and regulations. Make procedures accessible to council staff and citizens.

Integrate it with the OneGov platform, the centralized service management hub. This integration ensures that authenticated users can access multiple government services without logging in separately. The OneGov system acts as a single point of interaction where citizens can request, track, and receive services efficiently. Automating key workflows within OneGov—such as approvals, notifications, and data transfers—reduces response times and administrative bottlenecks. Integration also ensures consistent and up-to-date citizen data across all government agencies.

Analyze existing service delivery processes to identify tasks that can be automated. Implement workflow automation tools to streamline these tasks and reduce manual effort. Configure workflows to ensure consistency, efficiency, and compliance with established procedures.

Allow users to access multiple council services with a single set of credentials. Reduce the need for users to remember multiple passwords. Improve security by eliminating the risk of compromised credentials.

Activity focuses on setting up eFaas credentials for secure and universal authentication across various government services. Citizens will register on the eFaas platform, which will generate unique user credentials tied to multi-factor authentication methods. This ensures that each user's identity is verified through additional security layers, such as biometric or SMS-based verification. The goal is to provide easy access while safeguarding sensitive information across services accessed through a single, secure login point.

Implement robust security measures to protect user data and prevent unauthorized access. Adhere to relevant data privacy regulations, such as the General Data Protection Regulation (GDPR). Conduct regular security audits and vulnerability assessments.

Educate council staff on how to use eFaas to manage user accounts and access permissions. Provide guidance on best practices for ensuring data security and compliance. Offer ongoing support and assistance to address any questions or issues related to eFaas.