Noonu Naturally > Roadmaps > programs > Citizen Centric Governance (PC-002)

Harness AI, Copilot, and Automation Capabilities

AI-powered tools and automation streamline public services by automating routine tasks, reducing manual workloads, and enhancing accuracy. Microsoft Copilot solutions assist employees with real-time suggestions, empowering faster decision-making. Automation optimizes operational processes, such as service request management, resulting in quicker responses to citizens.
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Automating Routine Public Services

AI-driven automation handles repetitive administrative tasks like form processing, appointment scheduling, and complaint management, freeing up human resources for more complex responsibilities. Automation ensures faster service delivery by eliminating manual delays.
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Intelligent Chatbots and Virtual Assistants

AI-powered chatbots engage citizens 24/7, answering inquiries, guiding users through procedures, and providing essential information in real time. Virtual assistants can also manage appointments or initiate service requests, ensuring uninterrupted support.
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Predictive Analytics for Proactive Governance

AI analyzes historical and real-time data to predict trends, allowing the government to anticipate citizen needs or potential issues. For example, predictive analytics can forecast service demands or detect patterns in citizen complaints to prevent recurring issues.
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Automated Monitoring and Incident Response

Automation enables continuous monitoring of infrastructure and service systems (such as utilities or public safety networks). It also supports rapid incident detection and response, minimizing service downtime through real-time alerts and predefined actions.
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Workflow Automation for Service Management

AI automates internal workflows by streamlining approvals, notifications, and status updates. This ensures that service requests move efficiently through government departments, reducing bottlenecks and enhancing transparency.

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Harness AI, Copilot, and Automation Capabilities

AI-powered tools and automation streamline public services by automating routine tasks, reducing manual workloads, and enhancing accuracy. Microsoft Copilot solutions assist employees with real-time suggestions, empowering faster decision-making. Automation optimizes operational processes, such as service request management, resulting in quicker responses to citizens.
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Efforts

These Progress serves as all the updates: Harness AI, Copilot, and Automation Capabilities related to action. Stay informed about the Council's progress in consolidating development plans.

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2024